Terms and Rules

In short

• No prepayment to book – reserve for free and pay when you pick up the car.
• Free cancellation.
• Documents required: driving licence and passport.
• Third-party insurance (RCA) is included in the price; CASCO is optional.
• Trips abroad are allowed with the company’s prior consent.

Quick question? See the Frequently Asked Questions or call us at +373 788 03 344.

Definitions

Lessor – EDGE CAR SRL (JustRent), the party renting out the car.
Lessee – the person renting the car.

Driver requirements

To confirm a booking you need your driving licence and passport.

• minimum age: 21;
• minimum driving experience: 1 year.

Security deposit

The deposit is an amount blocked for the rental period. It depends on the car class and on the lessee’s documents:

The exact amount is confirmed at booking. Renting without a deposit can be negotiated individually.

Deposit refund:

• cash – at the end of the rental, after the car is checked;
• bank card – within 3–4 working days, depending on the issuing bank.

The deposit is refunded in full if the car is returned in the same condition it was handed over, without damage.

Fuel

The car must be returned with the same amount of fuel it was picked up with.

Mileage

Included mileage is agreed individually, depending on the model and rental length. The exact limit, the option of unlimited mileage and the rate for any extra kilometres are set at pickup and written into the contract.

Insurance

The standard rental price includes third-party liability insurance (RCA), which covers, within the limits set by law and the policy, damage caused to third parties in a road accident for which the insured driver is responsible.

Optionally, you can add CASCO insurance, which gives financial protection if the car is damaged in a road accident covered by the policy. CASCO works with an excess – the maximum amount the lessee pays for a covered claim under the contract. Tyres, rims, windscreen, mirrors and the underside of the car are not covered.

Car cleanliness

The car must be returned clean. If it is returned dirty, a cleaning fee applies:

In case of an accident

Call the emergency number 112 and inform your JustRent manager immediately.

If the other driver is at fault and the car is repaired under their RCA insurance, the deposit is not withheld, provided the lessee has complied with the rental contract.

Travel outside the Republic of Moldova

International trips are allowed with the company’s prior consent. We can authorise travel to Romania, Ukraine, Bulgaria, Greece and other European destinations, depending on the car and route.

The trip requires the appropriate documents, including the authorisation to leave the country and international Green Card insurance, where applicable. The extra cost is calculated individually, based on the destination country, travel period and car model.

I. Rights and obligations of the lessee

The lessee undertakes:

1. to use the car for its intended purpose, in compliance with technical rules, road traffic regulations and the contract;
2. not to use the car to push or tow other vehicles;
3. not to drive under the influence of alcohol, drugs or narcotic or psychotropic substances;
4. to use the car in the Republic of Moldova; for trips abroad or to the region east of the Dniester, to inform the lessor in advance and obtain their consent;
5. to return the car at the end of the contract term in the condition it was received, allowing for normal wear;
6. not to use the car as a taxi or for driving lessons;
7. not to take part in races, tests or sports competitions with the car;
8. to observe the maximum speed of 130 km/h;
9. not to open the bonnet without the lessor’s consent; if necessary, it may be opened after informing the lessor by phone;
10. not to let other persons use the car without the lessor’s written consent;
11. to keep the car clean inside and out and keep it secure.

II. Liability of the parties

1. If the car is returned in a worse condition than when handed over, the lessee compensates the lessor for the damage.
2. If the lessee is found at fault for a road accident, they are liable for the damage, within the limits of the chosen insurance (RCA, CASCO and the applicable excess).
3. The lessee is liable for material and moral damage caused to others during the rental, if related to the rented car.
4. The lessee is liable for damage caused by the persons to whom they entrusted the car.
5. If the lessee knows they will be late returning the car, they inform the lessor in advance so a solution can be found together. For unannounced delays, a penalty of 25% of the daily rate applies for each hour of delay, for up to three consecutive hours; if the delay exceeds three hours, one day’s rent is charged.
6. If the car is returned dirty, the cleaning fee listed under “Car cleanliness” applies.
7. The car is equipped with GPS, which allows monitoring of speed, location, etc. The lessee agrees that GPS data may be processed by the lessor to check compliance with the contract.

III. Handover and return of the car

1. The car is handed over based on a handover certificate signed by both parties, stating the date and time of handover.
2. If the car shows visible damage or missing items on return, these are recorded in the return certificate and the damage is assessed by a specialised company.
3. The car is returned based on a return certificate signed by both parties, stating the date and time of return.

IV. Privacy policy

General provisions

In accordance with Law No. 133 of 08.07.2011 on the protection of personal data, the service provider processes personal data in good faith, lawfully, by mixed (automated and manual) means, under conditions that ensure the security, confidentiality and rights of the data subjects.

The provider collects and processes only the personal data provided by customers when placing an order: first name, last name, age, phone number, address, postal address.

Purpose

Personal data is used to administer the website, provide access to information, process orders and contact the customer. By this notice, users acknowledge that their personal data (name, surname, email, phone number, photo, video) provided by browsing, using and registering on justrent.md will be processed. Any information provided constitutes express consent for the provider to use the personal data, including for statistical and promotional purposes.

The provider will not disclose, sell or exchange the data held with third parties without the consent of the data subjects, except as required by law (at the request of public institutions, law enforcement and courts). If you do not want your data to be collected, please do not provide it.

Rights of data subjects

• the right to information;
• the right of access to personal data;
• the right to intervene on the data;
• the right to object;
• the right not to be subject to an individual decision;
• the right to justice.

Security

The provider protects customers’ data against loss, destruction, falsification or disclosure to third parties. Employees are bound to keep personal data confidential. The provider does not collect transaction information such as card number, expiry date or country of origin.

V. Payment

• cash – when you pick up the car (fiscal receipt);
• bank card – when you pick up the car (fiscal receipt);
• bank transfer for companies – against an invoice, with a tax invoice;
• online card payment – Visa, Maestro, Mastercard.

VI. Booking policy

1. Online booking. Bookings are made through the form on the website and confirmed by a JustRent representative using the contact method you indicated (phone or email).
2. No prepayment. Booking does not require a prepayment; payment is made when you pick up the car.
3. Free cancellation. Bookings can be cancelled free of charge. If the lessee has nevertheless paid an amount in advance, it is refunded.
4. Vehicle availability. We guarantee the booked car class, not a specific model. If the booked car is unavailable for unforeseen reasons, we offer a similar vehicle from the same class.
5. Right of refusal. We reserve the right to refuse to rent a car.

VII. Final provisions

1. The contract is made in two copies, one for each party.
2. Situations not covered by the contract are governed by the laws of the Republic of Moldova.